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Adobe responds to Fireworks gripes

Monday, June 22nd, 2009

Fireworks LogoBruce Bowman, product manager for Adobe Fireworks, kindly approached us about responding to some of the top Fireworks gripes – of course we’d love to share his thoughts with the Fireworks community, so here they are.

Fireworks Responses

1. Lose the fucking bloat already. #125
18. please don’t ruin fireworks with your bloat, it’s nearly perfect. #1653

Adobe: A lot of people voted for these two, but unfortunately, we’re not sure what exactly is meant by “bloat” and it is unlikely that everyone who voted for this one thinks that bloat means the same thing. Fireworks CS4 was the 9th release since the product debuted 10 years ago. Along the way, new features have been added with each release, and it has gotten bigger, in terms of the amount of code in the application, its footprint on disk and its footprint in RAM. Is this what you all meant by bloat? Or is it something else? We do work on keeping it lean, and did some good stuff in Fireworks CS4 – we significantly improved vector rendering performance, reduced install time, application launch and re-launch time, and the next release has even more of this coming. If we missed your point, then please tell us what bloat means to you. (This form is also for reporting problems/issues. We may not reply, but we do read every one of them.)

2. Change Fireworks so that font families work correctly. And let me type keyboard letters to search the font list when it’s open. #96
18.) 14. Please allow me to select a typeface in Fireworks by typing the name of that typeface. #1515

Adobe: We totally agree with this one, and also want Fireworks to be consistent with the other Adobe applications that have this feature. Its a high priority item on our to-do list.

3. Make it so that you can double click on gradient chips to set their colour. #426

Adobe: We agree 100%. We love this feature in Illustrator, Flash, etc. Thanks for bringing this up – it is now in our list of possible features for an upcoming version.

4. standardized type tool across all apps – and include table (and bulleted lists) support in that type layout engine. i mean–fireworks is a web design tool and can’t layout tabular data easily? #1038

Adobe: We don’t have a great answer for this, other than, you’re right, both of these would be really nice to have in Fireworks. For the second part of this, while not “ideal”, we do have an extension that installs a “Lorem Ipsum” panel, which has options to add normal bulleted lists inside a selected text block. Its not everything you want, but might be useful, so we are including it here. What are the features in the other products that you like the most and want to see in Fireworks? Use the form to tell us.

5. Please give Fireworks better text handling so I don’t have to use all two zillion megs of RAM running Photoshop just to make a simple webpage. #97

Adobe: Fireworks CS4 has a new text engine, the same text engine that is found in Photoshop, Illustrator, and other Adobe products. You should see improved performance and increased functionality in CS4. Make sure you update Fireworks CS4 to version 10.0.3 using the updater. You can get the update with Adobe Update. Or, if you’re an Adobe Update hater you can get it from here

I wanna add that alot of people aren’t thrilled with the Photoshop text engine – especially web designers who wanna match how browsers render type. – Adam, Dear Adobe

6. God I love Fireworks. Please, please, please don’t think that we don’t want fireworks with Photoshop out there. We do. #254
12. Fireworks rocks. DO NOT KILL IT LIKE YOU DID FREEHAND. #907
15. Don’t even think about getting rid of Fireworks #1891
16. Please love Fireworks. #1446
17. fireworks is awesome. thanks for keeping it alive. m4cr0m3d14 4eva! #1644
24. Do not kill Fireworks for Photoshop! Don’t do it. Please don’t do it. #103

Adobe: Thanks! When we add all of these similar entries on Dear Adobe, this by far is the number one “Gripe.” We love Fireworks too! When we design new versions of Fireworks and Photoshop, we know that each program is for a different type of designer. Sure there are some overlaps, but we’ve designed Fireworks to be streamlined for screen graphics production and tons of other uses that have come up in the last decade.

7. Please have an option of turning off the fade-in menus. #436

Adobe: We’re not certain, but are guessing that you’re referring to Windows Vista’s fade-in menus… If so, then this setting is controlled by Vista. Open Control Panel > Performance Information and Tools, and in the list on the left, choose Adjust Visual Effects and uncheck Fade or slide menus into view. You can tell Vista to Adjust for best performance while you’re here if you like. To get maximum UI responsiveness, go to the Appearance and Personalization control panel, choose Change Theme and select Windows Classic. Your UI will look more like old school Windows NT, but will be crisp and responsive and leave more RAM for other running programs. There is a cool little utility at http://tweakvista.com that allows you to get to some settings that otherwise are not accessible through the Windows Vista UI.

8. How about implementing wheel scrolling for the Fireworks panels? Clicking and dragging is a drag. #80
23. Why can’t I use my scroll wheel in the layers palette in Fireworks!!?? #1554
25. Please enable scrolling in Fireworks palettes already! #2300

Adobe: In Fireworks CS4, we added the ability to scroll using the mouse wheel in most of our panels, although in some you must have a selection before you can scroll, while in still others, you cannot use the mouse wheel to scroll (Shapes, Styles). This is still a work in progress, though we feel like we made this work for the most important panels first. Another nice workflow improvement in this area that we find not a lot of people have discovered is that there are new Contextual menus in the Pages, States and Layers panel, so there’s no longer a need to access menu items from the panel menu in the top right icon of the panel. Just Right/Control-click on e.g., a layer in the Layers panel, and choose the menu item that you want.

9. When can you improve the usability of Fireworks? Especially on Mac! #79

Adobe: This is too vague to be helpful, so we’re going to turn it around on you – what are your top 5 usability issues that you’d most like to see fixed? Fireworks CS4 made some significant improvements in usability, but we know there is still room for improvement and could use your input to help us prioritize. Use our feature request form. This form can also be used to report problems/issues. (We cannot reply to all of these submitted reports, but we do read every one of them.)

10. Who wants to draw a box with fuzzy edges? Not me. Why does fireworks do this? #609
11. Stop anti-aliasing edges in Fireworks randomly. There should never be a “half pixel” on a straight edge. #1815

Adobe: Check out this tech note and let us know if it doesn’t address the issue. We’re definitely working on several improvements in this area for the next release.

13. Fix Fireworks for Mac. You have cost me countless hours of work in crashes. #422

Adobe: We get the Crash Reports and have been fixing those issues as they come in. We also recently released the Fireworks CS4 10.0.3 Updater. This updater fixes most of the top issues, and improves stability.

Why did you make the text editor in Fireworks to be such a load of gash? In fact, why are so many things in the suite such a load of gash? #356

Adobe:
Ouch! (we had to go to Urban Dictionary to figure out what that meant…) The Fireworks CS4 10.0.3 Updater improved stability and fixed many of the top reported issues. Also check http://www.adobe.com/downloads/updates/ for other Adobe suite product updates. If you have the latest versions of the applications, and are still having problems, let us know. (Again, we do not reply to these submitted reports, but we do read and consider every one of them.)

20. Give me access to the same tools, effects, etc. in Fireworks as are available in Photoshop. Or please revive ImageReady. #1337

Adobe:
If you take a good look at Fireworks over the last 3 releases, you’ll see a trend – the application is improving in the look and feel and consistency with the other CS4 applications. In CS4 we did a lot of work to preserve design fidelity when moving data between Photoshop and Fireworks. Its now much easier to go from Fireworks to Photoshop, use those tools and effects, then return to Fireworks. If you have specific examples of a Photoshop tool or effect that needs to be in Fireworks, tell us about it, and how you would use it.

21. Can Fireworks CS4 not crash as much as its beta on release? I know it’s a beta, so it’s supposed to crash, but it’s not like you’ve never released unfinished code before. #357

Adobe:
We always warn and advise against using pre-release and beta software for production work. If you’re worried about the beta/pre-release builds crashing too much, then you’ve probably ignored our warnings. If you’re still having problems with the final CS4 release, make sure that you’ve updated to the latest version. And if you’re still having problems once you’re using the latest version, please let us know.

22. how often does one really put a stroke on a piece of type? the type colour option should default to fill. #4334

Adobe:
By default, new text objects have the same color fill and attributes as the last type object that was created.

Adobe responds to After Effects gripes

Tuesday, September 23rd, 2008

Now that the CS4 cat is out of the bag, the good people on the After Effects team have graciously taken the time to respond to most of the top 25 After Effects gripes here on Dear Adobe (a couple were left out as they were misfiled at the time they pulled the report).  In their response Michael Coleman, Product Manager for After Effects, also writes:

I know folks wonder where web form suggestions go, but I can assure you that the feedback received here goes directly to a real person on the After Effects team. Here’s the URL: http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

There seems to be a good mix of responses; some have already been addressed in CS4 and others have jsut been deemed ‘good suggestions’.  In closing, we’d like to thank Michael Coleman and Ellen Wixted (Product Marketing Manager for After Effects) for taking the time to get these responses together and that we hope that other product teams might consider taking a peek at their own Top 25.  Without further adue, After Effects gripes and their responses:

1.) I want to buy After Effects. JUST After Effects. Help me out, willya? #1332

Adobe: After Effects has always been available to be purchased separately.

2.) Multiprocessing that doesn’t slow down After Effects renders as often as it speeds them up would sure be handy. Barring that, AE should be smart enough to detect when the MP overhead is exceeding its benefit. #1339

Adobe: After Effects CS4 has a brand new preference panel to match the number of CPU cores used for rendering with the available RAM. This will help optimize multi-core rendering. In addition, CS4 will also allow you to limit the number of cores being used for rendering in order to leave some processing power for other applications you are using at the same time. There are also numerous small improvements to multi-core rendering under the hood of CS4.

3.) The option to import text layers from PSDs into After Effects as a text layer and not rasterized pixels. #1573

Adobe: Use the “Convert to Editable Text” menu commmand. Available in After Effects 6.0 or later.
http://livedocs.adobe.com/en_US/AfterEffects/8.0/help.html?content=WSB0C11C4A-7F82-4fdf-81DD-3E39B052541A.html

4.) Support OpenFX plug-ins in AfterEffects (and Photoshop), it’s an open standard accepted by almost the entire visual effects industry. #1630

Adobe: We are generally supportive of open efforts, but there are currently far more native After Effects plug-ins available than OpenFX. In addition, virtually all OpenFX effects are already available in a native After Effects version. Looking toward the future, Adobe is developing technology to allow you to use the same effects across multiple hosts and platforms, which offers several distinct advantages to developers and customers. This technology is called ‘Adobe Pixel Bender’. For more info, see http://labs.adobe.com/wiki/index.php/Pixel_Bender_Toolkit on the Adobe labs web site.

5.) Why do I still have to do RAM previews in After Effects? And why does AE still do pixel aspect ratio correction by dropping or adding columns of pixels? It’s 2008, not 1995, folks. I know you know how to properly scale images without making them look like crap, so why don’t you do it in your viewports? #1310

Adobe: We’re always working on increasing performance. Given today’s computing platforms, though, RAM previews are a fact of life with complex, deep compositions in real-world projects. Better Pixel Aspect Ratio scaling is a good feature request.

6.) more 3D in after effects. #1881

Adobe: Good feature request.

7.) Let us copy text from another app and paste it in After Effects’ text tool. #1568

Adobe: You can currently copy and paste text into After Effects.

8.) Why can Photoshop import 3D models but After Effects can’t? How does that even make sense??? #1979

Adobe: Good request. In the mean time, After Effects CS4 is compatible with 3D layers from Photoshop CS4 PSD files. 3D PSD layers can be animated as real 3D objects in After Effects CS4. 3D objects, therefore, can be brought to After Effects via Photoshop.

9.)  why is Actions feature available in Photoshop but not in After Effects? #1280

Adobe: Good feature request.

10.)  After Effects is a FANTASTIC application and THE BEST Adobe product. Please let the other teams learn form the After Effects team.

Adobe: Thank you! We work closely with the other teams and we’re always working together to make the best products possible. It’s a little known fact that many great things in After Effects are contributed from all over Adobe, and we’re collaborating more and more with each release.

11.) Make After Effects graph editor more intuitive/usable.

Adobe: The graph editor has recently been redesigned with customer input. Please provide specific suggestions for improvement and we’ll take a look at incorporating more feedback into future versions..

12.) Would it kill you to update the filters in After Effects so that they can all work in all color resolutions? 8 bit is not enough.

Adobe: Most effects have been already updated to work in 32-bit color space. In After Effects CS4 we have also upgraded the 3D Channel effects to 32-bit. Help us prioritize your top plug-ins for conversion by providing a list of the ones you use most frequently that are not already 32-bit.

13.) Can we get inverse kinetics in After Effects already?? #3403

Adobe: Good feature request. (Check out Flash CS4, by the way — it has IK!)

14.)  I Love After Effects! #2561

Adobe: Thanks! So do we!

15.) After Effects automatically comes forward after renders are completed. (disrupting work in other applications) #1293

Adobe: Most people are not experiencing this issue, but it is not the intended behavior. Will investigate.

16.) Make the text tools the same for After Effects as in Photoshop… I keep hitting ‘T’ and opening opacity! #1603

Adobe: We’ve given the ‘t’ shortcut to opacity since it’s more frequently used in After Effects. We’d like to have customizable keyboard shortcuts someday, but in the meantime in After Effects, use cmd+T on the mac and ctrl+T on windows.

17.) After Effects: Syncing animation to audio is important. Why must you make so, so hard? #2344

Adobe: You can play audio in realtime while creating timeline markers for animation synchronizing. See this page for more info:
http://livedocs.adobe.com/en_US/AfterEffects/8.0/WS3878526689cb91655866c1103906c6dea-7e62.html

18.) Make After Effects save a shadow copy of the project automatically before rendering starts, OR make After Effects not crash while rendering. Up to you #6617

Adobe: Good suggestion. While crashing is rare, you can also enable Auto-Save in the preferences for additional project backups.

19.) After Effects: Variable feathering on masks. Why I must make sooooo many masks!? In Full HD!? 60 freakin’ i!? #2332

Adobe: Good suggestion.

20.) I love to scroll through hundreds of layers in After Effects. Layer groups or folders I could collapse or turn off would be more 21st century than a frikkin’ nose-over-wall icon!!!! IT’S THE 21st CENTURY!!! #2433

Adobe: After Effects CS4 has a very handy new search field in the timeline and project panels that is a great way to quickly get to the layer or property you’re looking for. This dramatically reduces or eliminates timeline scrolling.

21.) Could you please consider adding Private Use Area access to ligature glyphs and to alternate glyphs in fonts such as Garamond and Arno so that people using non-OpenType applications could use them to produce graphics? Maybe special PUA-access versions of the fonts? #954

Adobe: Good suggestion.

22.) Please let me open “legacy” files—I paid for both versions, why can’t I open old files with new programs without having my paths be all fricked up. #4147

Adobe: All version of After Effects will open and render old project versions. Note that if you have moved the source files, you may have to re-link the source files to the project.

23.) After Effects: I’d like use of vast amounts of RAM I’ve purchased. Why can’t you see it? Love- OSX #2320

Adobe: After Effects can currently use 3-4 GB per core for RAM previews and renders. More RAM per core is a good suggestion.