Comments on: Single app upgrades from a version of Creative Suite http://blog.dearadobe.com/2009/01/15/single-app-upgrades-from-a-version-of-creative-suite/ 99 Problems but Bridge ain't one. Wed, 21 Jul 2010 22:01:12 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Lisa http://blog.dearadobe.com/2009/01/15/single-app-upgrades-from-a-version-of-creative-suite/comment-page-1/#comment-474 Lisa Tue, 14 Jul 2009 19:41:00 +0000 http://blog.dearadobe.com/?p=107#comment-474 I've owned MX, MX 2004, Studio 8, CS3 Web Premium, and CS4 Web Standard. The apps I would always choose to upgrade are Dreamweaver and Fireworks. About every 2nd or 3rd upgrade, I'd like be able to add some of the other flagship apps to my collection, or upgrade those I have. I've hated that Flash is always bundled as I never, ever use it. Contribute is not a good app and shouldn't "count" whatever suite it's bundled with. Period. I spend hours trying to support it, for free, so my clients don't have to pay me for every minor update. Crazy. I’ve owned MX, MX 2004, Studio 8, CS3 Web Premium, and CS4 Web Standard.

The apps I would always choose to upgrade are Dreamweaver and Fireworks. About every 2nd or 3rd upgrade, I’d like be able to add some of the other flagship apps to my collection, or upgrade those I have.

I’ve hated that Flash is always bundled as I never, ever use it.

Contribute is not a good app and shouldn’t “count” whatever suite it’s bundled with. Period. I spend hours trying to support it, for free, so my clients don’t have to pay me for every minor update. Crazy.

]]> By: Brent Williams http://blog.dearadobe.com/2009/01/15/single-app-upgrades-from-a-version-of-creative-suite/comment-page-1/#comment-417 Brent Williams Tue, 17 Feb 2009 21:07:34 +0000 http://blog.dearadobe.com/?p=107#comment-417 Thank you for bringing this up to the project managers. I have upgraded CS2 and CS3 but have decided not to upgrade to CS4 because I do not use all applications and in this economy it's hard to justify paying for programs that I don't use. If single application upgrading was available from Creative Suite, I would upgrade Photoshop with every upgrade and InDesign every other upgrade. Until then, I am stuck in CS3 and even the awesome new features in Photoshop CS4 aren't worth paying $600 to upgrade. Thanks again for caring. Thank you for bringing this up to the project managers. I have upgraded CS2 and CS3 but have decided not to upgrade to CS4 because I do not use all applications and in this economy it’s hard to justify paying for programs that I don’t use.
If single application upgrading was available from Creative Suite, I would upgrade Photoshop with every upgrade and InDesign every other upgrade. Until then, I am stuck in CS3 and even the awesome new features in Photoshop CS4 aren’t worth paying $600 to upgrade. Thanks again for caring.

]]> By: Marion Dyer http://blog.dearadobe.com/2009/01/15/single-app-upgrades-from-a-version-of-creative-suite/comment-page-1/#comment-389 Marion Dyer Sat, 24 Jan 2009 01:21:33 +0000 http://blog.dearadobe.com/?p=107#comment-389 I love your blog - what a great idea to keep companies honest! I found your blog because I am having a problem with Adobe and I was googling to try to find out a way to get them to listen. I am hoping maybe others might contact you with this same issue or that you might know a contact preson I could communicate with there. I bought CS3 web premium this summer. It worked for a month and then I got the message "Error Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application. Nothing will open. I have been busy and just got around to calling them. The support line says they have to charge me $39 because they have just released a newer version. I talked to a supervisor and they said the same thing. I don't think you can charge such outrageous sums for software and then not take care of problems - out of the box. The supervisor said it could be a conflict with a virus protection program, so not their porblem. I pointed out that everyone has to have virus protection and I've never had a conflict with other products like that, where you can't even open the program. The problem was on their homepage for awhile, so many people were having the same issue. Before I called I worked through as many of their solutions as I could, but no go. If you get others contacting you can you post this issue, or can you get me to someone at Adobe that can make a supervisory decision weather to charge a customer for something like this? If the program was old enough to be replaced, shouldn't all the bugs have been worked out? I love your blog – what a great idea to keep companies honest! I found your blog because I am having a problem with Adobe and I was googling to try to find out a way to get them to listen. I am hoping maybe others might contact you with this same issue or that you might know a contact preson I could communicate with there. I bought CS3 web premium this summer. It worked for a month and then I got the message “Error Licensing for this product has stopped working” when you start any Adobe Creative Suite 3 application. Nothing will open. I have been busy and just got around to calling them. The support line says they have to charge me $39 because they have just released a newer version. I talked to a supervisor and they said the same thing. I don’t think you can charge such outrageous sums for software and then not take care of problems – out of the box. The supervisor said it could be a conflict with a virus protection program, so not their porblem. I pointed out that everyone has to have virus protection and I’ve never had a conflict with other products like that, where you can’t even open the program. The problem was on their homepage for awhile, so many people were having the same issue.

Before I called I worked through as many of their solutions as I could, but no go. If you get others contacting you can you post this issue, or can you get me to someone at Adobe that can make a supervisory decision weather to charge a customer for something like this?

If the program was old enough to be replaced, shouldn’t all the bugs have been worked out?

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