Right after CS4 was released, we noticed alot of the same gripe flooding in: why can’t we upgrade a single application from an older version of Creative Suite? I counted 30+ for Photoshop alone and many others filed under General Bitching:
How about allowing us to upgrade portions of a collection instead of the whole thing. I want to only upgrade PHOTOSHOP every year and a half.
How about letting us upgrade Photoshop from a Suite Series without having to upgrade the whole frickin thing???
Why would you allow some to upgrade photoshop from elements when they paid $99 but someone who paid $1700 for creative suite has to upgrade the whole lot?
Originally we thought that this was possible, so after some digging online we decided to go straight to the source for some confirmation from product managers at Adobe. Today we got our response:
Yes, unfortunately this one is true. We are looking to see what solutions we can possibly provide to work around this issue.
If we hear any more on this, we’ll be sure to let everyone know. In the meantime, let’s do an informal poll: if you own an older version of Creative Suite, what apps would you upgrade?
I love your blog – what a great idea to keep companies honest! I found your blog because I am having a problem with Adobe and I was googling to try to find out a way to get them to listen. I am hoping maybe others might contact you with this same issue or that you might know a contact preson I could communicate with there. I bought CS3 web premium this summer. It worked for a month and then I got the message “Error Licensing for this product has stopped working” when you start any Adobe Creative Suite 3 application. Nothing will open. I have been busy and just got around to calling them. The support line says they have to charge me $39 because they have just released a newer version. I talked to a supervisor and they said the same thing. I don’t think you can charge such outrageous sums for software and then not take care of problems – out of the box. The supervisor said it could be a conflict with a virus protection program, so not their porblem. I pointed out that everyone has to have virus protection and I’ve never had a conflict with other products like that, where you can’t even open the program. The problem was on their homepage for awhile, so many people were having the same issue.
Before I called I worked through as many of their solutions as I could, but no go. If you get others contacting you can you post this issue, or can you get me to someone at Adobe that can make a supervisory decision weather to charge a customer for something like this?
If the program was old enough to be replaced, shouldn’t all the bugs have been worked out?
Thank you for bringing this up to the project managers. I have upgraded CS2 and CS3 but have decided not to upgrade to CS4 because I do not use all applications and in this economy it’s hard to justify paying for programs that I don’t use.
If single application upgrading was available from Creative Suite, I would upgrade Photoshop with every upgrade and InDesign every other upgrade. Until then, I am stuck in CS3 and even the awesome new features in Photoshop CS4 aren’t worth paying $600 to upgrade. Thanks again for caring.
I’ve owned MX, MX 2004, Studio 8, CS3 Web Premium, and CS4 Web Standard.
The apps I would always choose to upgrade are Dreamweaver and Fireworks. About every 2nd or 3rd upgrade, I’d like be able to add some of the other flagship apps to my collection, or upgrade those I have.
I’ve hated that Flash is always bundled as I never, ever use it.
Contribute is not a good app and shouldn’t “count” whatever suite it’s bundled with. Period. I spend hours trying to support it, for free, so my clients don’t have to pay me for every minor update. Crazy.