We just want to take a minute here and say ‘Hello’ to all the visitors here at dearadobe.com and clear the air about a few things.
So:
- Hello
- Does Adobe run this site?
No, this site is not run by Adobe. It started from a conversation between Adam and myself complaining about Photoshop. Both of us being web design nerds, we figured ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen.’ - Well, is Adobe listening then?
Yes, they most certainly are. The site hadn’t been up for 48 hours when staff from Adobe first contacted us and the response has been very positive. We’re currently in touch with a couple of people at Adobe and working with them to craft all the gripes here into something they can use and hopefully take to heart.
That being said, we have a few features in the works that will make this site more useable and fun for everyone in the near future. This page will also become a blog and we’ll be posting and communicating and doing other ‘blog-type things’ here as well.
Till next time,
Erik
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Pages are cached and new moans aren’t shown in Opera 9.52/OS X unless I hit F5 myself.
How about just using POST form and buttons to get next one? The ajaxy thingy with 2 second pause is unnecessary (I’ve already read and decided, gimmie next!)
Also it needs “I don’t know” button. I don’t use all Adobe apps to know if bitching about pantone palettes makes sense.
I get down on my knees and bow to you gods for giving me a new outlet for the stroke inducing stress that Adobe has put me through. I shall do my best to share it all in hopes that someone at Adobe cares, even the slightest, in their Grinch hearts.
Perhaps I am over-thinking this, but if I hit “love it” do I agree with the statement / gripe? That is the way I am interpreting it but the response “thanks for the love” seems to be the reverse.
Excellent site, but you should also add FrameMaker. There are a lot of people who use it, especially technical writers, since trying to write a manual in MS Word is an exercise in self-torture.
Hey there, you should have in addition to Love it, hate it and inaccurate, another button that says “don’t care”. Cause if I love it then I am adding the the score and I assume if I hate it I am taking away from it, and if I think it inaccurate I’m not sure.
But if there is something that is on there that is valid for someone else but I don’t really care about then I should be able to skip that one and go onto another.
Just a suggestion.
The site -> Love It
Great site and concept!!!
I´m sure it will have a lot of success, you can make some translations and another sites lookalike Dear Microsoft…
Congratulations
Thanks for all the site love!
@Colin Davis Yes, love it means you agree with it.
@Tyroga There is also ‘more bitching’ option – this will give you a new gripe to check out – you can of course just hit cmd+R as well.
Hi, thank you a bunch for such site, this is GREATE. I use Liunx and every day the Adobe Flash Player sucks all my CPU and crashes constantly, so know I can tell what I think, thanks again friends!
Awesome concept guys! Well executed and straight to the point. Easy on the eyes too! Now comes the maintenance
Absolutely great — and about time, too.
Hint: I’d move the “more bitching” option up to the “love it / hate it..” line.
Bests
Schimmer, pro photographer & ex computer book writer
Yes, we’re listening and having a blast reading some of this stuff.
We’re working on a lot of the issues mentioned, including the highly noted installers for CS4.
Did you see John Nack’s blog on this subject:
http://blogs.adobe.com/jnack/2008/08/dear_adobe.html
Glad to have the connection to more users, and thanks for posting not only rants and gripes, but the occasional kudos. We’re only human, after all…while we know we make tons of mistakes, it’s nice to hear we get a few things right, too.
Dave Story
Hello! Can you add permalinks, so we can link to particular gripes please, thanks.
Psssst…. The Dreamweaver top 50 has a Photoshop gripe by mistake:
“Illustrator-style selectors in Photoshop would be great i.e. ’select all text of this colour’”
kthxbai
@Dreamweaver Fan: Thanks for the tip, should be corrected now if you hard refresh the page.
Why not add a “Could care less” button for all the one’s you really don’t care about?
I have some suggestions:
1: Search. If I want to see what other people have said about a certain feature, for example.
2: Being able to vote the suggestions on the top lists.
3: Maybe merging suggestions that are basically the same? That would be harder to do, it would have to be either manually or by some kind of voting.
Great site! I agree with most of the gripes.
I second (or third, fourth, fifth, etc.) the need for a “who cares” button. So far I’m just neutral on a lot of the gripes.
Where can I get the RSS feed? It would be nice to subscribe to Dear Adobe and read them.
Hi, great site… since Adobe don’t allow us to communicate with them directly this is a much needed outlet.
Perhaps you could make it so that we can see all the results for all the applications in your application drop down menu. The list in the drop down is far larger than the summaries you offer in the “Top Gripes by Application” Page.
Thanks
After reading the comments here, I decided some tidying was in order. Just launched a small visual refresh addressing some of the issues.
@Nick, @porkzirra, @Schimmer, @Tyroga: Duly noted. Renamed ‘More Bitching’ to Next Gripe and grouped it with the rest of the controls.
@Elliot: Good call–that’s coming up next actually.
@Colin Davis: Buttons renamed to Agree and Disagree–should be less confusing now.
Hi, I have a long story, let me preface it with “caveat emptor”. I recently bought (Feb-Mar) Adobe Design Premium from a place called (REDFLAG#1) http://www.cheapsoftwares.org. The price was right (REDFLAG#2) and I had just been laid off from my job (the doors were closed-bought out by a British Publisher). I am a cover designer and now freelance. Life was good ADP was installed and then a week ago an activation screen popped up! 5 days to activate or…no more ADP! I contacted the above company-no problem! Send us the activation code and leave the window open and we will send you a new auth code. OK a little ahead of myself here…When I got the software – FROM CHINA – in a brown envelope (no box)!-I should have known…It installed, just like they said, use phone activation, email activation code, they send auth code…(REDFLAG AGAIN). So , again everything has been fine until…Please, please, can you help me? I will send you anything I can privately-s/n,receipt, emails…This is my livelihood at stake. I am currently contracted to do covers and no tools to do so, working 24/7 til my activation window closes. I contacted Adobe C/S and well…customer service is simply not getting it. They tell me I need to re-purchase!!! Come on, I already borrowed the money to buy it once. Please, this is legitimate and I was, I assume “taken”. Please do not hesitate to contact me (Please contact me). Is this professional piracy? I appreciate your consideration. Thank You Cathy
Seeing random gripe is great….seeing the top gripes is fantastic….what about a “see all gripes”? I could click all day and never see all the gripes…but it would be nice to have the option.
thx!
dear dear adobe,
please let us vote up (or down) an item by clicking on it!
thanks for a great site!
pls don’t allow voting on just the top suggestions, because that will create an imbalance where old gripes stay on top and new gripes don’t get noticed. it’s like the “most visited” links on news websites – articles become most visited because they’re on the most visited list….
agree on the requests for a “dont care” option.
maybe an option to filter what i vote on by application? there’s a lot of gripes for flash to vote on, but i want to say dont know / dont care for them because i don’t use flash…
also agree with the suggestion of merging, although it would be very hard to manage. maybe you could take new gripes and list them as a subset of a ‘gripe group’?
May I suggest a new category for UI-related stuff? There’s already quite a number of gripes about the UI-changes in CS3/CS4 and Adobe’s tendency to reinvent the wheel.
Thanks for providing this website. It’s long overdue that Adobe got a whiff of what users are *really* thinking.
cool site
)
What a wonderful idea you have come up with!
Love this site! I find myself spending WAAAAYYYYYY too much time here. One thing I’ve noticed, though. It seems that there are nearly 5,000 gripes posted at the time that I’m writing this, but it never appears to display anything above the first 2,000. Just thought you’d like to know.
Some way to respond to a particular gripe would be great. I’ve seen several requests for features that already exist, but there’s no good way to share the news.
I have to hard refresh to see a new gripe still. (ff3 / win)
some of these gripes already have solutions and it’d be great to be able to respond to them
Dear Dear Adobe,
When you say “Thanks for the love! New one coming right up…” can you actually put a new one right up? On Safari it just keeps saying that forever.
Thanks.
Wow. For the last couple of years I have been regularly reciting the phrase “Dear Adobe…” followed by some rant about a feature they’ve screwed up (*cough* Bridge *cough*). Then this comes along.
You read my mind. I love it!
Hi. Couple of gripes with your site. GoLive, Director, FrameMaker and Pricing are all missing from your application list. Also would be nice if we had some sort of “Unknown category” for collecting those gripes that are obviously categorized wrongly but also one doesn’t know where they should really go. Been cleaning up the entries which is why I’ve been missing these things.
Good work with the site. Now please make a “Dear Apple” pendant…
/Jeppe
Soundbooth is also missing from the list …
Also, you should probably change “Reader” to “Acrobat Reader”. More than half the gripes under “Acrobat” refer to “Acrobat Reader” and I assume many of them were misplaced because “Reader” is so far from “Acrobat” in the list that people overlook it. Moved the misplaces grips just now. Cheers …
You need a way to mark as inaccurate the top gripes
“Dear adobe, it is possible to have a paste in place in Illustrator for the next version…”
This is in the top 10 for illustrator, when illustrator already does this, cmd+F people!
This site is the answer to my prayers! And I’m thrilled that Adobe is actually looking at it. One quick comment about your site though. When viewing top gripes, I’d like to be able to vote on them without having to wait for them to appear randomly in the Gripes section.
Another gripe about this site. I’d like to be able to see all gripes in a list, not just top gripes. And I should be able to vote on those gripes without having to wait for the random display…
Please add Connect Professional Training, Connect Professional Meeting.
I have some words for those products.
A usability tweak for the http://dearadobe.com/index.php page:
The row of links…
Agree | Disagree | Inaccurate | New Gripe
…need to stay in a fixed location, regardless of the size of the comment being displayed above them.
After cycling a bit, I’m not seeing more than the first 2,000 as mentioned by Nick above. I really hope all comments get a chance of being seen.
Wooo, the harsh language is well…some expletives should definitely be deleted. But I’m a big girl. I can take it if I have to. Good site. Change at Adobe is a comin’. Peace
Oh. that’s change for the better at Adobe.
Well crap, just because I got here a couple of days late, my gripe will never be seen by anyone except maybe the site owners, nor by Adobe, I suppose. Next time you design a site keep in mind that cutting off all but the top 50 leaves out the later entrants, some of which might be worth making visible. Oh well. At least you’re hitting most of the main points.
Categories for individual products are a good idea. I’m suggesting an additional one called “Adobe Customer Support”. Here is my comment for that category: “Adobe Customer Support? It would be a good idea!” Oh, wait: “Authors of 30-dollar-shareware are able to provide better customer support than Adobe.”
[...] Web designer Erik Frick created the Dear Adobe site where users can enter gripes and vote for or against others’ gripes. “It started from a conversation between Adam (Meisel) and myself complaining about Photoshop. Both of us being web design nerds, we figured ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen,’” he said Tuesday on the site’s inaugural blog posting. [...]
Agree with others to please add more Adobe products to the list … GoLive, ImageReady, Soundbooth, InCopy, Bridge, etc. If you’re a Photoshop user desperate to get your gripe heard, pity the poor schlubs who invested in “oh yeah we sell that too” Adobe sw … who listens to them? Even the abandoned products are still under the actvation rules so those users need to vent too!
I would like to be able to skip software while voting. – I don’t use Illustrator so I really don’t know how to vote.
Oops, I just realized that “NEW GRIPE” skips to the next gripe, I thought it was to submit a new gripe.
[...] Web designer Erik Frick created the Dear Adobe site where users can enter gripes and vote for or against others’ gripes. “It started from a conversation between Adam (Meisel) and myself complaining about Photoshop. Both of us being Web design nerds, we figured, ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen,’” he said Tuesday on the site’s inaugural blog posting. [...]