We just want to take a minute here and say ‘Hello’ to all the visitors here at dearadobe.com and clear the air about a few things.
So:
- Hello
- Does Adobe run this site?
No, this site is not run by Adobe. It started from a conversation between Adam and myself complaining about Photoshop. Both of us being web design nerds, we figured ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen.’ - Well, is Adobe listening then?
Yes, they most certainly are. The site hadn’t been up for 48 hours when staff from Adobe first contacted us and the response has been very positive. We’re currently in touch with a couple of people at Adobe and working with them to craft all the gripes here into something they can use and hopefully take to heart.
That being said, we have a few features in the works that will make this site more useable and fun for everyone in the near future. This page will also become a blog and we’ll be posting and communicating and doing other ‘blog-type things’ here as well.
Till next time,
Erik
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I hope you guys Erik and Adam are getting something from Adobe for this. Thanks
Thanks for this site Erik and Adam, great way to group together annoyances and hopefully Adobe will actual action some of the annoyances as opposed to just listening to them.
@cmbarsotti – Agree with you I thought New Gripe was to submit a new gripe. Renaming to Skip this Gripe or Next Gripe would be cool.
there are so many similar gripes in the top 50 (pricing, intl. pricing, acrobat bloatware/slow etc.), can’t you sort it out better?
Great site, thanks. Just one thing—you need a “Who Cares” button to go along with “Agree,” “Disagree,” etc. I mean, some of these gripes are just WTF??? and there’s nothing to respond to other than passing on to the next one. Thanks!
[...] Web designer Erik Frick created the Dear Adobe site where users can enter gripes and vote for or against others’ gripes. “It started from a conversation between Adam (Meisel) and myself complaining about Photoshop. Both of us being Web design nerds, we figured, ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen,’” he said Tuesday on the site’s inaugural blog posting. [...]
[...] Web designer Erik Frick created the Dear Adobe site where users can enter gripes and vote for or against others’ gripes. “It started from a conversation between Adam (Meisel) and myself complaining about Photoshop. Both of us being Web design nerds, we figured, ‘Why not create a forum for people to vent? Who knows, maybe Adobe will listen,’” he said Tuesday on the site’s inaugural blog posting. [...]
I love this website, could you create a Dear Microsoft Site?
Adobe, $2,500 for Master collection is insane, no matter how great and indispensable they are to designers. Start thinking global and realistic, none of your product suites should go above US $700. I live in Jamaica where US $1 equals Jamaican $72 which means Master collection would cost about $179,928.00. I could pay down on a decent house or buy a second hand car with that.
All Adobe professional applications should each cost $250 for the full version, no multi SKUs like Photoshop CS3 Extended. The upgrades for each application must be $150. I don’t have a problems with the suites except for their pricing, none of the suites should go over $600 and just have three SKUs for the Suites, no Web Standard and then a Web Premium, it makes the product matrix confusing and depressing.
Just have:
1. Adobe CS4 Standard – Photoshop, Illustrator, Flash and Dreamweaver
2. Adobe CS4 Professional – Photoshop, Illustrator, Indesign, Flash, Dreamweaver and Acrobat
3. Adobe CS4 Premium – Includes every conceivable Adobe professional creative app under the sun.
Pricing:
1. Adobe CS4 Standard – $350
2. Adobe CS4 Professional – $550
3. Adobe CS4 Premium – $700
Much needed site and great idea…
Could you add an entry for Adobe’s “Digital Editions” program under the applications drop down lists. I know it is a lesser-known program from Adobe, but it has potential if they would actually listen and fix some of the problems with it.
Please, PLEASE, remind them that there are other operating systems besides Windows and Mac.
Adobe could single-handedly affect the entire OS market simply by offering their products for Linux. Adobe literally has the power to shake the entire global computer market in their hands.
And remember, also, that a company who has to spend less on their computer (OS) has more to spend on the applications for it, so a company who may forgo a product they need (or pirate it) may be more willing to purchase it if they don’t have to spend several thousands of dollars to update their computer system’s OS.
By the way, on the Mac you can easily choke the Adobe Updater (and Adobe Reader’s updater etc.) Just install “Little Snitch” and disallow all Adobe apps any type of internet acces!
[...] software like the one above go to the Dear Adobe website and answer the gripes. And you know what? Adobe really listens! Tagged with: Adobe « A Georgian Diary by Thomas Dworzak at Magnum [...]
http://dearadobe.com/?gripeID=5770
I am eagerly awaiting Dear Apple and especially Dear Microsoft. Dear General Motors and Dear Halliburton should prove interresting reading too.
Why can’t I vote on a specific gripe when I click on it’s ID?
Considering the price of adobe products, how much longer do we have to wait until adobe update their flash software to work on 64 bit browsers. Having to use the 64 bit browser for everything.. then open a 32 bit one just to view flash content drives me crazy. Over 2 years ago now they said.. “soon”. Two years later and still NOTHING. With the expanding use of 64 bit linux and wista x64, don’t they think it is about time?
Great concept for a site, but I am more than a little disappointed that there isn’t much of positive thoughts out there. Adobe products have their problems for sure, don’t get me wrong, some are quite frustrating. That being said the positives outweigh the negatives, and the speed with which they do updates is impressive for a suite of its size.
Not to be that guy, but you people are professionals if you are using CS, why complain about the price.
Thanks again for the great idea behind the site, but ur doin it wrong
There is this really cool device that has been on the market for over a year, that they opened up and started to allow developers to write for at the beginning of this year… you may have heard of it… it’s made by Apple… it’s very versatile and it puts the power of the web in the palm of your hand… Anyway, it seams to be lacking a flash player, which seams to be something that you could remedy. My gripe and concern is, that you managed to sit on your hands for over 2 years after the Intel Mac’s came out to actually take the time to develop and port Shockwave to run natively on Intel Mac’s. Are you planning on taking the same length of time to bring a Flash player to the iPhone? For some dumb hair brained reason, I kind of was expecting that it would be one of the first apps available in the app store. It only makes sense to have it ported. I thought it was one of your flagships…
The site is a nice idea but to be useful it needs to show all the comments for each app (there seems to be about 10 comments for AE that just get repeated randomly) love the idea though. How about a dear apple site? In comparison Adobe is really open and forthcoming (john nack’s blog, adobe labs to beta test software etc v jobseys occasional pronouncements and infamous emails and phone calls to reporters)
@Roland That’s a great little hack – I can think of half a dozen other programs (cyberduck, I’m looking at you) that I’d like to use that for too.
@Garth All the complaining about price is a bit juvenile, agreed (except when it comes to international folks, that’s ridiculous). Erik and I plan on posting about our favorite Adobe things in addition to our own gripes to even out the score a bit.
Thanks for all the love folks!
-Adam
I have CS3, and there’s only one thing that really makes me tear my hair out. Almost EVERY time I open a new document in Acrobat, it RESETS my customized toolbars. I only use *ONE* thing in the edit menu, and that’s text box. I don’t ever want to see any of the other stuff in that menu, so I customize them out. But every day, I have to repeat that. What’s wrong with your UI people? If I customize a menu, I expect it to stay customized forever, not for half an hour!!
great idea!
it’s nice to be able to come to one common spot versus trying to filter through the hundreds, if not thousands of post in the feature requests section of the Adobe forums.
nice and clean!
P.S. when viewing the top gripes, the 3-digit numbers in the brackets to the left of each gripe are overlapping the numbers of the list… maybe a tweak to the CSS is needed?
Please add LiveCycle as an application!
Awesome site. But when rating gripes, I see the same ones over and over. If there are 3000+ gripes for Lightroom, it would seem the odds are slim that I should see the same one twice within 15 minutes, let alone 3 or 4 times…..
Hey, Great idea. Wish more people were more specific in their complaints rather than ranting but I guess at least they are getting some of it off their chest.
One thing I would like if possible from you guys, is to be able to find what you posted it. I spent about 1/2 an hour coming up with comments and posted it and now can’t seem to find it. Hope it is there somewhere and that someone reads it.
Thanks for this though and maybe it will get some attention or feedback. Seems like they are listening already….
Pete
This site is a great warning sign for Adobe.
Adobe is a great company full of bright engineers with a great print and interactive media culture but its focus on software development framework issues has grown to a point that it’s starting to turn away its customer base made of graphic designer and end-users.
For software engineers Adobe has a great x-platform development framework for sure, but to the end-users it means bloatware that runs slow.
Some internal reorganization is required to balance the techno needs and the end-user benefits.
I would also like an dear apple site! veeeeeery much
Hi
Could you add Macromediadobe Director to the list ?
Thank you for your sharing this article.
Adobe never should have stopped making PageMaker. What were they thinking?
I’ve submitted several gripes, via three different browsers, and it’s been several days and I still haven’t seen any of mine show up.
It’s nice to see the top 25 in a category, but unfortunately there’s just the top 25. Paginating all submissions in a category may be more appropriate, as someone may be submitting a new complaint if they don’t see a similar or identical complaint which they could otherwise just click “I Agree” on.
When evaluating gripes, it would be nice to have some sort of session variable flag a reviewed (or ignored) gripe as having been read… and on the next page load, ignore grips which have been marked as such. That way, people who are doing the randomized reviews won’t be able to mark the same review more than once, and all reviews (including new ones) will get equal footing.
“Why does the Acrobat Reader take two minutes to launch, and require updates twice a month, just to display PDF pages? #289″
Hey now that’s funny, yea whats up with acrobat reader – of all the adobe apps this one doesn’t require an owners manual to figure out. Nor are there any moving parts, yet it gets updated more than any adobe app.
Please add ALL the Adobe apps, specifically OnLocation, to your pop-up.
You guys know, that Adobe CS 4 will be announced as webcast on september 23rd? hopfefully it’s much faster and stable (as it seems to be for me). see also for date/time: http://www.dreamworker.de/foren/showthread.php?goto=newpost&t=26171
dear adobe – you blew a great idea and I won’t be back – should list all the gripes so readers could vote instead of just recycling the same 20 points.
Why is that when I’m scrolling through the gripes on your site I see the same few gripes over and over again. There are at least 29 Lightroom gripes (25 on the top gripes section and at least 4 that I’ve entered myself), but when I’m going through them I pretty much see the same ones repeatedly. It’s like your randomizer is only looking at the top 10 instead of the entire list…
(You are correct sir–there was a bug in the randomizer code that has since been ironed out. Thanks for calling attention to it. — Erik)
As valuable as I think this site is, it really needs to have some sort of feedback mechanism for clarifications & corrections. Otherwise, it seems likely to devolve into a source of needless user confusion and discontent – which I doubt is the objective.
Take gripe 1332: “I want to buy After Effects. JUST After Effects. Help me out, willya?”
A quick trip to the Adobe store (http://tinyurl.com/6f38lc) shows this to be incorrect, yet 56 people have “agreed” (making this the number two rated After Effects gripe).
My takeaway is that through your site, this bogus gripe has probably convinced 56 people – who didn’t know how they could buy After Effects – that they cannot buy it in a stand alone configuration.
There really needs to be some sort of mechanism to address this sort of error and keep the gripes focused on the problems that truly merit them.
Great effort guys! A little bit of marketing angle on this, so i blogged about it and sent a tip to Adrants who will probably/hopefully blog about you today also.
thanks, great article
Great idea. It would be nice though to be able to scroll through all gripes for a specific application, if only to see whether one’s intended gripe has already been entered by someone else.
I stumbled on this site, trying to figure out how to contact Adobe re: InDesign CS3…..
the “relink button” for images doesn’t go back to the orginal image anymore. Yet I saw a blog from last month that it still works on the Mac version. You can automatically reveal the orig image in Windows Explorer or in Bridge, but not in the original folder where it resides. Has Adobe answered anywhere that you know of……..why? Four of us in our dept used this feature all the time.
Hello folks! :O)
Right after the CS4 announcement, I raised some gripes (as did a few others) about the pricing scheme, update gouging, and horrible customer service I have experienced in trying to resolve my issues.
There’s a clique on the Adobe forums which regularly assaults those of us who raise pricing issues. I decided not to fall for the bullying and stand up to the clique. Unfortunately, they either shut down the threads relating to price, or block those of us with differing opinions from posting.
How lame is that?
Hi
Nice site!
G’night
Suggest that you find a way to “bin” similar requests, or eliminate duplicate requests. In the Lightroom Top 25, there are six slightly differently worded requests for “Lens Distortion Correction”.
“7.) Let us copy text from another app and paste it in After Effects’ text tool. #1568
Adobe: You can currently copy and paste text into After Effects.”
i’ve been trying all day and cannot do it with ae8.0.0.298 dva:2.0.0.127845… is there some magic dust to be applied or am i just a dolt?
thanks.
Ha, 99 problem but bridge ain’t one. Hilarious.
Please could you open a subject for Adobe Content Server? And watch the complaints flood in. The most poorly documented hurriedly delivered product I have ever had the misfortune to use.
Another good category would be customer service, since you have Adobe’s ear. Let me get you started with one of my recent experiences trying to purchase Master Collection CS4. You can read about it at http://commtechwatch.com/?p=34
Bill Harrel – http://www.commtechwatch.com
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